There are two options for meeting your driver at the airport (specified at time of reservation):
1. Meet and Greet Airport pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.
Please note: We will always do a Meet and Greet pick-up unless an Express Pick-up is requested or instructed by the office. All Airport pickups will be Meet & Greet service with the exception of EWR, JFK and LGA, where the clients have the option of a Express Pick up (Curbside Pick-up) if they provide us with a U.S Cell number.
2. Express Airport pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, is more cost effective. The proper procedure for an express pick-up is as follows:
If for any reason you do not see your chauffeur, simply contact our office at ((800) 431-0313. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.
Due to high security at the Piers, vehicles are no longer allowed to park and pick up passengers there. Once you depart the ship, please proceed, with your luggage, to the ground level and call our office. Our dispatcher will then notify the driver and he will meet you at the pick-up area. This process can take anywhere from 15 to 30 minutes. To expedite the process please let us know the correct Pier and Dock number.
Cancellations and changes are accepted by phone only. To view our cancellation policies please view our Terms and conditions.
|Vehicle||Large Luggage||Small Luggage|
|Sedan||2-3 large||3-4 small|
|Hybrid Sedan||1-2 large||2-3 small|
|SUV||4-5 large||5-6 small|
|Stretch Limousine||3-4 large||4-5 small|
|Super Stretch Limousine||3-4 large||4-5 small|
|Passenger Van||8-9 large||12-14 small|
|Limo Bus||10-15 large||10 to 15 small|
|Coach Bus||30+ large||30+ small|
Our Chauffeured service offer Lincoln Towncar sedans, Hybrid Toyota Camrys, Stretch Limousines, SUVs, Suv limos, Mini-Buses, 14 passenger Luxury Vans, Limo Bus and Coach Buses.
Although we can cover last minute rides, but at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.
We charge 20% gratuity for every ride.
No. Our billing department charges the whole trip along with gratuity at the office. So you do not have to pay anything to the driver.
It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.
No, we are open 24 hours a day 7 days a week 365 days a year.
Yes. We provide car seats for infants, toddlers and booster seats for $15.00 additional.
Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.
Yes, we charge $15 for a stop within the same vicinity as pick up or drop off location, $25 for a stop further from the way and $35 (and up) for a stop that is out of the way. Tip & Tax not included.
If a client requests for a Meet & Greet service at Airport, the driver will park his car in the short term parking and will meet the client inside the Airport with his/her name sign.
For 4 Passenger Sedan the minimum is 2 Hours, 3 hours for 6 Passenger SUV, 6-10 Passenger Stretch 4 hours, and other vehicles minimum hourly rental is based on booking dates. 8 hours minimum for any Prom rides.
For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on number of hours vehicle is rented. For hourly rides within the same area, price will be calculated based on number of hours the vehicle is rented.
Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 15 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the drivers status.
A shared ride is when a passenger wants to split the cost of a ride with someone who wants to be picked up within the same area. Check availability of shared ride at the time of booking.
We always recommend that you are at the Airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility of a booking time since that is left to the clients discretion, but we will always suggest an accurate time based on our knowledge.
Yes, we track all flights and will dispatch the driver accordingly.
We have a 24 hours cancellation policy. You must cancel 24 Hours before the ride for sedan and SUV, 48 hours and more for larger vehicles to avoid the full cancellation charges.
Yes, you can! it is not obligatory. However if you have an account and you call back or email us to book another service we will not ask you for all your information again.
Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.
Yes, billing is done 1-2 days before (new customers) or after your travel date (returning customers).
Yes, unless there is any wait time or extra stops or you change the pickup address of the destination. We have no hidden fees!
Direct bill can be set up for corporate clients, depending on their account activity
We accept all major credit cards including Master, Visa, American Express, Discover & Diners Club
Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.
NJ, NY, PA, CT, CA and all major cities in U.S.A and worldwide. We can provide luxury transportation service to and from any major airports around the globe. Such as Newark Liberty International Airport (EWR), LaGuardia Airport (LGA), and John F. Kennedy International Airport (JFK), Los Angeles International (LAX), Boston Logan (BOS), Baltimore (BWI), Washington DC (IAD), Las Vegas (LAS), San Francisco (SFO), London Heathrow (LHR), London Gatwick (LGW) and many more. For International car bookings, please book at least 72 hours in advance. Below is the list of some of the cities and airports we service. Below is the list of some of the cities and airports we service.
|Atlanta||Hartsfield-Jackson Atlanta International||Georgia||ATL|
|Anchorage||Ted Stevens Anchorage International Airport||Alaska||ANC|
|Charlotte||Charlotte Douglas International||North Carolina||CLT|
|Chicago||Chicago Midway Airport||Illinois||MDW|
|Chicago||Chicago O’Hare International||Illinois||ORD|
|Cincinnati||Cincinnati/Northern Kentucky International||Ohio||CVG|
|Cleveland||Cleveland Hopkins International||Ohio||CLE|
|Columbus||Port Columbus International||Ohio||CMH|
|Dallas||Dallas/Ft. Worth International – DFW Airport||Texas||DFW|
|Denver||Denver International Airport||Colorado||DEN|
|Detroit||Detroit Metropolitan Wayne County Airport||Michigan||DTW|
|Fort Lauderdale||Fort Lauderdale/Hollywood International||Florida||FLL|
|Fort Myers||Southwest Florida International||Florida||RSW|
|Honolulu||Hawaii Honolulu International||Hawaii||HNL|
|Houston||George Bush Intercontinental||Texas||IAH|
|Houston||William P. Hobby Airport||Texas||HOU|
|Kansas City||Kansas City International||Missouri||MCI|
|Las Vegas||McCarran International||Nevada||LAS|
|Los Angeles||Los Angeles International – LAX Airport||California||LAX|
|Miami||Miami International Airport||Florida||MIA|
|Minneapolis||Minneapolis/St. Paul International||Minnesota||MSP|
|New Orleans||Louis Armstrong International||Louisiana||MSY|
|New York||John F. Kennedy International||New York||JFK|
|New York||LaGuardia International||New York||LGA|
|Newark||Newark Liberty International||New Jersey||EWR|
|Oakland||Metropolitan Oakland International||California||OAK|
|Phoenix||Sky Harbor International||Arizona||PHX|
|Raleigh-Durham||Raleigh-Durham International||North Carolina||RDU|
|Salt Lake City||Salt Lake City International||Utah||SLC|
|San Antonio||San Antonio International||Texas||SAT|
|San Diego||Lindbergh Field International||California||SAN|
|San Francisco||San Francisco International||California||SFO|
|San Jose||Mineta San José International||California||SJC|
|Santa Ana||John Wayne Airport, Orange County||California||SNA|
|Seattle||Seattle-Tacoma International – Seatac Airport||Washington||SEA|
|St. Louis||Lambert-St. Louis International||Missouri||STL|
|Washington D.C.||Dulles International Airport||Washington D.C.||IAD|
|Washington D.C.||Ronald Reagan Washington National||Washington D.C.||DCA|
|CANADIAN CITIES AND AIRPORTS||Province|
|Calgary||Calgary International Airport||Alberta||YYC|
|Montréal||Pierre Elliott Trudeau International Airport||Quebec||YUL|
|Ottawa||Ottawa Macdonald-Cartier International Airport||Ontario||YOW|
|Québec||Quebec City Airport, Jean Lesage International Airport||Quebec||YQB|
|Toronto||Lester B. Pearson International Airport||Ontario||YYZ|
|Vancouver||Vancouver International Airport||British Columbia||YVR|
Watch our fleet in this video
Being in Marketing industry, I have to travel every week for my work. I decided to find a limo company who is professional reliable and on time so I came across Empire Limousine. I have to say that this Limo service is better than all the other limo companies I have used so far. I would highly recommend this airport transportation to all the corporate and personal traveler.
I was highly impressed with the quality of service Empire Limousine had provided. The driver was on time to pick us up from the airport and was always in communication with us. He was extremely attentive and polite and most importantly, the limo was impeccably clean with an affordable price. I will definitely be using them again.